Public Management after Managerialism? Lessons from Covid-19

This work aims to highlight the importance of the co-creation of public value and how the lack of integrated territorial networks of care have impacted in the management of the COVID-19 emergency. It shows how decisions made in response to wicked problems must consider different policy areas (clinical, social, economic) that are highly correlated and differently experienced by different publics. From our analysis it has emerged that in a first phase of the emergency the focus was on the creation of new organizational models such as the creation of integrated territorial networks of care and assistance, the continuous monitoring of the territory and the strengthening of the hospital system. However, these interventions are effective only if citizens are fully involved and engaged in the fight against the epidemic. Thus, community co-creation is important to manage COVID-19 and to assure the provision of public services while improving community resilience.